Support
Get help with Cipherion implementation, troubleshooting, and best practices. Our support team is here to ensure your success.
Support Channels
Enterprise (24/7)
Round-the-clock support for critical issues
Business Hours
Standard support during business hours
Community
Community-driven support available anytime
Authentication Errors (401)
Issues with API key authentication
cph_live_sk_...Rate Limiting (429)
Exceeding API rate limits
Encryption/Decryption Failures
Issues with data encryption or decryption
Connection Timeouts
Network connectivity issues
Knowledge Base
Searchable articles and guides
- • Setup and configuration guides
- • Troubleshooting articles
- • Best practices
- • Security recommendations
Video Tutorials
Step-by-step video walkthroughs
- • Getting started tutorials
- • Integration examples
- • Advanced use cases
- • Webinar recordings
Code Examples
Ready-to-use code snippets
- • SDK integration examples
- • Framework-specific code
- • Error handling patterns
- • Performance optimizations
Status Page
Real-time service status and incidents
- • API availability status
- • Scheduled maintenance
- • Incident reports
- • Performance metrics
API Explorer
Interactive API testing tool
- • Test API endpoints
- • Generate code samples
- • Validate requests
- • Debug responses
Release Notes
Latest updates and changes
- • New features
- • Bug fixes
- • Breaking changes
- • Migration guides
For critical security incidents or service outages affecting production systems, enterprise customers can use our emergency hotline at +91 8105188413 or email official@cipherion.in for immediate assistance.