Support
Get help with Cipherion implementation, troubleshooting, and best practices. Our support team is here to ensure your success.
Support Channels
We offer multiple support channels to meet your needs, from community resources to dedicated enterprise support.
Enterprise Support (24/7)
Dedicated support for enterprise customers
✅ Dedicated account manager
✅ Phone and video support
✅ Less than 1 hour response time
✅ Priority escalation
Email Support (Business Hours)
Technical support via email
✅ Technical questions ✅ Integration assistance ✅ Less than 4 hour response time ✅ Detailed troubleshooting
Email: support@cipherion.in
Community Support (Free)
Community-driven support and discussions
✅ Community discussions
✅ Best practices sharing
✅ Code examples
✅ Peer-to-peer help
Support Hours
Enterprise Support (24/7)
Round-the-clock support for critical issues
- 🌍 Global coverage
- 📞 Emergency hotline
- ⚡ Less than 1 hour response
Business Hours Support
Standard support during business hours:
- 🇪🇺 Europe: Mon-Fri 9 AM - 5 PM CET
- 🇺🇸 Americas: Mon-Fri 9 AM - 5 PM EST
- 🇮🇳 India: Mon-Fri 9 AM - 5 PM IST
- 📧 Less than 4 hour response
Community Support
Community-driven support available anytime
- 💬 Active community
- 📚 Self-service resources
- 🤝 Peer assistance
Common Issues & Solutions
Quick solutions to frequently encountered problems.
Authentication Errors (401)
Issues with API key authentication
- Verify API key format:
cph_live_sk_... - Check environment variables are set correctly
- Ensure API key has necessary permissions
- Verify project ID matches your account
Rate Limiting (429)
Exceeding API rate limits
- Implement exponential backoff
- Review rate limit headers in responses
- Consider upgrading your plan
- Optimize batching of requests
Encryption/Decryption Failures
Issues with data encryption or decryption
- Verify passphrase consistency
- Check context parameter matches
- Ensure data type is supported
- Validate input data format
Connection Timeouts
Network connectivity issues
- Check firewall and proxy settings
- Verify SSL/TLS certificate handling
- Increase timeout values in SDK
- Test connection with curl or similar
Self-Service Resources
Comprehensive resources for independent problem-solving.
Knowledge Base
Searchable articles and guides
- Setup and configuration guides
- Troubleshooting articles
- Best practices
- Security recommendations
Video Tutorials
Step-by-step video walkthroughs
- Getting started tutorials
- Integration examples
- Advanced use cases
- Webinar recordings
Code Examples
Ready-to-use code snippets
- SDK integration examples
- Framework-specific code
- Error handling patterns
- Performance optimizations
Status Page
Real-time service status and incidents
- API availability status
- Scheduled maintenance
- Incident reports
- Performance metrics
API Explorer
Interactive API testing tool
- Test API endpoints
- Generate code samples
- Validate requests
- Debug responses
Release Notes
Latest updates and changes
- New features
- Bug fixes
- Breaking changes
- Migration guides
Emergency Support
Emergency Support
For critical security incidents or service outages affecting production systems, enterprise customers can use our emergency hotline at +91 8105188413 or email support@cipherion.in for immediate assistance.
Contact Information
Multiple ways to reach our support team:
General Support
- 📧 Email: support@cipherion.in
- 💬 Live Chat: Available during business hours
- 📞 Phone: +91 8105188413
Sales & Enterprise
- 📧 Email: support@cipherion.in
- 📞 Phone: +91 8105188413
- 📅 Schedule Demo
Partnership
- 📧 Email: support@cipherion.in
- 🤝 Partner Portal
- 💼 Integration Partnerships: Contact our partnerships team
Best Practices for Getting Help
When reaching out to support, please include:
- Clear Description: Describe the issue in detail
- Error Messages: Include complete error messages and stack traces
- Environment Details: SDK version, programming language, framework
- Steps to Reproduce: Exact steps to reproduce the issue
- Expected vs Actual: What you expected to happen vs what actually happened
- Code Samples: Relevant code snippets (remove sensitive data)
Pro Tip: Search our knowledge base and community forums first - many common questions are already answered there!